Before signing for goods when delivered, please note any damage to the external packaging and notify us by email within 24 hours of receipt of any fault or damage to your product. We will either offer you a full refund or a replacement item free of charge wherever possible.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
If you wish to return your purchase and receive a refund please notify us within 14 days of receipt. The item must be unused and unopened in the original sealed manufacturers packaging plus repacked in any additional trasit packaging such as additional bags or protective cartons. The purchaser will be responsible for all carriage costs associated with returning the item. All products will be fully inspected upon return and a refund issued less any return carriage costs due. All products shall remain the responsibility of purchaser until they are received at our distribution warehouse.
Pillows: Please note that due to health and hygiene reasons, once the security tag has been removed from the pillow packaging it cannot be returned.
Mattresses: Please note that due to health and hygiene reasons, any mattresss removed from the original sealed manufacturer's packaging cannot be returned.